Refund policy

Here is the return policy, formatted for clarity:

Our Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused, with tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

Return Process

  1. Start a Return: To initiate a return, please contact us at reach@tbsayes.ca.

  2. Label & Instructions: If your return is accepted, we will send you instructions on how and where to send your package.

  3. Shipping Costs: Return shipping labels are to be paid for by the customer.

  4. Store Credit: Once your returned item is received and approved, store credit will be issued for the item's value.

  5. Unsolicited Returns: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately at reach@tbsayes.ca if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item's eligibility.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed for store credit, you can make a separate purchase for the new item.

Refunds (For Damaged/Defective Items Only)

  • We will notify you once we’ve received and inspected your return, and let you know if a refund (for approved defective/damaged items) was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

For any return questions, you can always contact us at reach@tbsayes.ca.